Inform your volunteer of the “Your ID” & “Password”. Password – this password changes each time you run the application.The AbilityNet logo – this confirms you are running the correct version of the programme.Once downloaded, double-click on the file to run the programme.Ī Disclaimer will be displayed – please read this before clicking on the “Accept” button. To Run the applicationĬlick on the correct application (Macintosh or PC) and download it to your system – the file will normally be saved to your “Downloads” folder – your volunteer will be able to help you identify the correct file. The application is secure as you oversee the connection and if you have concerns then all you have to do is to close the application and the remote connection will be disabled. The QuickSupport application allows our volunteer to access your computer remotely so they can work beside you.
Please note that neither of these applications will work on a Chromebook, iPad or another tablet computer – if you have one of these devices, please talk to the volunteer who is helping you. There are 2 versions of the TeamViewer QuickSupport programme shown on this page: You have been requested to download the TeamViewer/AbilityNet QuickSupport application by the volunteer who is helping with your problem.
